top of page

Shipping & Returns

SHIPPING POLICY

Not quite what you wanted? Wrong style? Don't love it? 

Not a problem. Simply send your items back within 90 days of purchase. For more information see the details below, browse our FAQ or contact Customer Service.

 

Exchanges are FREE. We hope you'll fall in love the second time around

RETURN & EXCHANGE POLICY

  • Items must be sent back within 90 days from the purchase date

  • All original packaging should be included. Place the item/s in the original box/packaging and ship the box/packaging back in a separate shipping box (either the original delivery box or a shipping box with no other exposed labels)

  • You'll be provided with a prepaid return-shipping label for each item (not available on items shipped from APO/FPO locations or outside the 50 US states)

  • Items should always be mailed back to Surbaby.com, not the manufacturer

  • Refunds are applied via the original payment method within 5 business days of receipt at our warehouse

  • Unfortunately, we cannot reimburse any expedited shipping fees added to your original order

  • Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card

bottom of page